Press, partnerships, support, careers - pick the right inbox below. Sales enquiries route to /book/ for fastest response.
This page is the directory, not the funnel. If you want to start a project, the fastest route is the booking calendar - same-day response, written scope inside 48 hours, no discovery decks. For everything else - support tickets on existing retainers, press, partnerships, careers - pick the card that matches your reason for writing and you'll land in the inbox of the person who can actually answer.
We don't list a sales phone line. The team is split across five offices and three timezones - a phone call to one person is a phone call missed by four others. Email and Slack are how we work; both get answered the same business day. Async-first isn't a hack, it's the only thing that survives a five-office calendar.
Booking page. 30-min scoping call, written scope inside 48 hours, no decks.
Active retainer or post-launch issue. Routes to the named lead on your account.
Quotes, interviews, joint announcements, podcast invites. Same-week response.
Senior-heavy hiring. Read the careers page first, then send a real application.
Two staffed HQs in New York and Delhi NCR. Three smaller satellite offices in London, Sydney, and Lucknow. Street addresses are shared on request after a meeting is scheduled - the offices are working studios, not drop-in centres. City-level pins (linked from each office detail) drop on Google Maps so you can see roughly where we sit. Combined timezone coverage runs 6am IST through 11pm EST, which means a real person is on Slack roughly twenty hours a day.
Manhattan / Flatiron District
North American HQ. Strategy, brand, growth, and a small engineering pod on EST hours. Address shared after a scheduled meeting.
Gurugram / Cyber City
Engineering, design, and operations HQ. The largest pod by headcount. Address shared after a scheduled meeting.
Central London / Shoreditch
Smaller pod covering UK and EMEA accounts. Brand, growth, and a senior engineer on GMT hours.
Sydney CBD / Surry Hills
APAC pod. Small team covering AU and NZ accounts on AEST hours. Strategy and growth-focused.
Hazratganj / Gomti Nagar
Second engineering pod. Senior developers on Shopify, web, and mobile builds. IST hours, shared cadence with Delhi.
Distributed across 8 countries
A third of the team works fully remote across India, the EU, the UK, the US, Canada, and AU. Same Slack, same cadence, no office mandate.
Each address has its own first responder, its own SLA, and its own backup. The split keeps a candidate's CV from sitting behind a P1 production ticket. If you're not sure which one to use, contact@ is the safe default - we re-route internally within four hours. Mailbox addresses follow the PostalAddress structured-data spec under each office, so search engines can match an enquiry to the right region without ambiguity.
| Inbox | Use case | SLA |
|---|---|---|
| contact@ | General catch-all. New enquiries, anything you can't categorise. | 1 business day |
| support@ | Active retainer support. Bug reports, change requests, post-launch fixes. | 2 hr ack · 8 hr P1 |
| hr@ | Careers, applications, contractor enquiries, internal HR. | 3 business days |
| press@ | Quotes, interviews, founder availability, embargoed announcements. | Same week |
| partnerships@ | Tech alliances, app integrations, agency referrals, joint case studies. | 3 business days |
| legal@ | DPO, GDPR/CCPA requests, contract review, security questionnaires. | 5 business days |
| finance@ | Invoice queries, payment proofs, vendor onboarding, W-9/W-8BEN. | 3 business days |
Aliases: press@, partnerships@, legal@, and finance@ all forward to contact@ with internal tags. The forwarding is invisible from the sender side - reply-from address always matches the alias you wrote to.
No "we'll get back to you soon". Real numbers, by channel, measured against the last 90 days. The booking page is fastest because it skips the triage step - you've already self-selected as a project enquiry.
Median first response on a /book/ submission, business hours.
First response on contact@, hr@, or any of the aliased inboxes.
Acknowledgement on the lead's WhatsApp during business hours. Retainer clients only - we don't publish a public number.
First in-channel reply during business hours on a shared Slack Connect channel - the default for retainer clients.
Honest framing keeps the inbox clean for the people who genuinely need a reply. None of the below is rude - it's just routing. If your message lands in the wrong queue we'll re-route it once and explain why.
Lead-gen vendors, "I noticed your website could rank for X", outsourcing offers. We don't reply, we don't unsubscribe, the message hits a filter. Route to: never.
If you sell to agencies and want to demo a tool, write to contact@ tagged "partnerships". support@ is for active client tickets, not sales.
Direct calendar drops without context get declined. If you want a call, the booking page is set up for exactly that with a written agenda.
We ship paid audits, not link-bait audits. The free site audit tool is on the tools page; run it yourself.
Both HQs are working studios with no front desk. Email contact@ first; we'll set a window. The satellite offices don't take walk-ins at all.
No public sales line. WhatsApp is opened on retainers. Five offices and three timezones means a phone call to one person is a phone call missed by four others.
If your question isn't here, write to contact@. We answer the same business day, and the more specific the question, the faster the answer.
If you know which service you want to talk about, jump straight to its page below. Each links to scope, methodology, outbound authority references, FAQ, and the team that ships the work.
Liquid, sections, Functions. Plus + B2B fluent.
Premier-partner-grade work for $2M+ DTC brands.
Editorial design that converts. Mobile-first, WCAG-baked.
Next.js, Webflow, WordPress. CWV green on launch.
React Native, Flutter, iOS, Android. Companion + standalone.
Stripe, Postgres, Next.js. First customer in 8 weeks.
Logo + type + color + voice. Brand books that stick.
Block themes, custom plugins, headless. Editor-first.
For sales enquiries, the booking page is the fastest route - 30-min scoping call, written scope inside 48 hours. For everything else, contact@ gets a reply the same business day.
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