Shopify store build in three packages

You land on a confirmation page, and Stripe emails your payment receipt. We then reply by email within 24 hours to book the kickoff call. On that call we confirm the scope of your package in writing, list the inputs we need from you and agree the dates. Work starts after the kickoff call, and the delivery estimate counts from the day your inputs are in.

Basic fits a first store with up to 50 SKUs in one market, on a Theme Store theme. Standard fits a brand that wants a bespoke homepage, with up to 150 SKUs, two markets or a subscription product. Premium fits a brand whose look and merchandising need a custom theme. If you need B2B accounts, checkout extensions, an ERP sync or a much larger catalog, no package fits as written, so book a call for a scoped quote.

Basic takes 10 working days and Standard 14 working days, the timelines on our Shopify store setup page. Premium takes 6 to 12 weeks: six for a standard custom store, longer when the section library is deep. Every estimate assumes your logo, product data, photos and copy are ready at kickoff. If they are not, the clock starts when they land.

The kickoff call confirms the scope of your package in writing, and the build follows it. If you want something outside it, such as more SKUs, another market or a custom app, we price that change and agree it with you in writing before any of that work starts. Swapping a tool for an equivalent, such as Klaviyo for Omnisend, costs nothing if you raise it in the first phase; after the growth tools phase it becomes post-launch work.

The store, the domain and the app accounts belong to your business. Under the default in our terms of service, the designs, copy and code we write specifically for your project are assigned to you on full payment. We keep rights only to reusable tools not specific to your project, and may show the finished store in our portfolio unless you opt out in writing. On Premium, the theme code lives in a GitHub repository in your company's name.

No. The package price pays for our work. Your Shopify plan, a paid Theme Store theme if you choose one, paid app plans such as Klaviyo or a reviews app, your domain and payment processing fees are billed to you by those providers. We help you pick the plan and the apps at kickoff, and our Shopify development cost page lists typical monthly running costs so you can budget for the first year.

Our refund and cancellation policy applies to every package, and the full text is on our refund page. You can cancel by written notice at any time: we stop work, deliver everything completed up to that point, and you pay for the work completed and in progress, as the policy sets out. A deliverable that misses its agreed acceptance criteria is reworked at our cost, and if it still fails after the agreed rework rounds, you can reject it and ask for a refund of the part of the payment tied to it. To ask for a refund, email support@digitalheroes.co.in. We acknowledge the request within two business days, review it within five, and pay an approved refund within fifteen business days, back to the original payment method. Nothing here limits your statutory rights.

Basic includes a 14-day fix window after launch. Standard and Premium include 30 days of support covering fixes, small adjustments and tracking events that did not fire once real traffic arrived. After that, ongoing work runs as a Shopify maintenance plan billed monthly, or as a block of developer hours. Either one is separate from the package.