Shopify migration in three packages

The estimates on the cards come from our Shopify migration service page: 4 to 6 weeks for Basic, 6 to 10 weeks for Standard and 8 to 12 weeks for Premium, each counted to launch day. The 90-day watch runs after launch. Plugin behavior, subscriptions and messy data move the date more than product count does, which is why discovery comes first and any change to the date is agreed in writing.

You get an email reply within 24 hours to book the kickoff call. On that call we confirm the scope of your package in writing, including your source platform, catalog size and markets. Work starts after the call with discovery: an inventory of your data, URLs and apps, followed by the field-mapping document you sign before any data moves.

Rankings can carry across when every indexed URL has a 301 redirect to its true equivalent. We build the map from your Search Console data, your sitemap and a full crawl, you review it before launch, and we test the redirects after cutover. Expect a temporary dip of a few weeks while Google reprocesses the new URLs. No one can guarantee search positions, and we do not promise them.

They cannot be copied to Shopify from any platform, because passwords are stored as hashes the new platform cannot reuse. Customer records, addresses and fulfilled order history do move. On Shopify's customer accounts, customers sign in with a one-time code sent to their email; on legacy accounts they set a new password. We draft the email that explains this so it goes out before launch.

Tell us as soon as you know. Any change, such as a second market, a larger catalog or a plugin feature you now want rebuilt, is written up with its effect on price and delivery date, and no work on it starts until you agree in writing. If discovery shows your store is outside your package's limits, we tell you before the build starts rather than after.

The store runs on your own Shopify account, and the theme and apps are bought in your name, so the store, its data and those accounts stay yours. You pay Shopify, theme and app developers directly for the plan, any paid theme, app subscriptions and payment fees; the package price covers our work only. Ownership of what we produce for you, such as the mapping document and redirect map, is set out in the written agreement for your project.

Our refund and cancellation policy applies to every package, and the full text is on our refund page. You can cancel by written notice at any time: we stop work, deliver everything completed up to that point, and you pay for the work completed and in progress, as the policy sets out. A deliverable that misses its agreed acceptance criteria is reworked at our cost, and if it still fails after the agreed rework rounds, you can reject it and ask for a refund of the part of the payment tied to it. To ask for a refund, email support@digitalheroes.co.in. We acknowledge the request within two business days, review it within five, and pay an approved refund within fifteen business days, back to the original payment method. Nothing here limits your statutory rights.

Every package includes 90 days of monitoring after launch, scaled by package: Search Console checks with broken redirects fixed on Basic, a weekly written report on Standard, and the report plus a Looker Studio dashboard on Premium. After the 90 days, ongoing work moves to a monthly Shopify maintenance plan if you want one. That plan is separate from the package and priced on its own.