Custom web application in three packages

Basic suits one core workflow for one kind of user, such as an internal tool that replaces a spreadsheet. Standard suits two or three roles, screens designed on your brand and one connected system, such as your CRM or single sign-on. Premium suits many roles with record-level permissions, two or more connected systems, existing users to move in and an audit requirement. If you are unsure, chat with the team before you check out.

Stripe sends your payment receipt, and every order gets an email reply from us within 24 hours to book the kickoff call. On that call we go through the workflow, the users and any systems the app connects to, then confirm the scope of your package in writing. Build work starts after the call, and from then on you get a recorded demo of working code every week.

Standard is estimated at 12 to 14 weeks and Premium at 14 to 16 weeks, the ranges our web development cost guide gives for web applications of that size. Basic is smaller than anything that guide prices, so its date is agreed in writing at the kickoff call. Content, decisions and access to the systems we connect set the pace more than coding does, so having them ready protects the date.

The package price covers the scope confirmed in writing at kickoff. Anything outside it needs a written change request that states its cost and its effect on the date. If your app is larger than Premium, book a call instead of checking out: larger builds start with a discovery sprint, priced separately, and are then quoted at one fixed price against the written scope it produces.

You do. The code, designs and custom assets made for your project are assigned to you on full payment. The repository and cloud accounts are held in your name and paid for by you, and our engineers are added as collaborators you can remove. We keep reusable libraries and tools that existed before your project or were built for general reuse, and may show finished work in our portfolio unless you opt out in writing.

No. The package price covers our work. Hosting, databases, storage, backups and monitoring are billed to you by the cloud provider and grow with use, so ask us for a monthly estimate at your expected load before launch. Services the app relies on, such as payment processing, email delivery, text messages, maps, paid APIs and AI models, are billed by each provider, often per use, and the written scope lists each one.

Our refund and cancellation policy applies to every package, and the full text is on our refund page. You can cancel by written notice at any time: we stop work, deliver everything completed up to that point, and you pay for the work completed and in progress, as the policy sets out. A deliverable that misses its agreed acceptance criteria is reworked at our cost, and if it still fails after the agreed rework rounds, you can reject it and ask for a refund of the part of the payment tied to it. To ask for a refund, email support@digitalheroes.co.in. We acknowledge the request within two business days, review it within five, and pay an approved refund within fifteen business days, back to the original payment method. Nothing here limits your statutory rights.

Handover includes architecture documentation, operating runbooks and a session that transfers knowledge to whoever runs the app next, so you are not tied to us. Fixes, updates and new features after handover are not part of the package; they are quoted separately, usually as a monthly retainer with a named team. Budget for upkeep either way: the GoodFirms 2026 cost report cited in our cost guide puts it at 10 to 20 percent of the build a year.