WooCommerce store build in three packages

Stripe confirms the payment and our team receives your order. You get an email reply within 24 hours to book the kickoff call. On that call we go through your products, payments, shipping and design, and confirm the scope of your package in writing. Work starts after the kickoff call. The store is built remotely by our engineers in Delhi and Lucknow, with leadership in New York.

Basic suits a new store that needs to start selling on a solid, branded theme. Standard suits a brand that wants a custom design, or that is moving an existing store with its products, customers and orders. Premium suits stores that need subscriptions or B2B pricing, a link to accounting or ERP software, and payment failover. If you are unsure, chat with the team before you check out.

Yes. The kickoff call confirms the scope in writing. If you want something added or changed later, we write it up as a change with its price and timing, and nothing outside the confirmed scope is built until you approve it in writing. If your store needs much more than a package covers, book a call instead and we will scope it with you, with a deposit and agreed milestones.

Basic and Standard take 3 to 10 weeks. Premium takes 10 to 16 weeks, the range our WooCommerce development page gives for a full custom build. Where your store lands in that range depends mostly on how ready your product data, content and accounts are. We confirm the timing in writing at the kickoff call.

You do. Our terms of service assign the work made for your project to you on full payment, apart from the reusable tools and components we use across projects. The theme and custom plugins live in a private GitHub repository under your organization. Hosting, domain, payment gateway and plugin licenses are in your name, and our WordPress users can be removed at any time.

Apart from any scope change you approve, only what third parties bill you directly. That usually means hosting, your domain, any premium theme or paid plugins and extensions (WooCommerce Subscriptions or a B2B plugin, for example), and the processing fees your payment gateway charges on each sale. These are never part of the package price, and we take no referral fees from hosting providers. We list the ones your store needs at the kickoff call.

Our refund and cancellation policy applies to every package, and the full text is on our refund page. You can cancel by written notice at any time: we stop work, deliver everything completed up to that point, and you pay for the work completed and in progress, as the policy sets out. A deliverable that misses its agreed acceptance criteria is reworked at our cost, and if it still fails after the agreed rework rounds, you can reject it and ask for a refund of the part of the payment tied to it. To ask for a refund, email support@digitalheroes.co.in. We acknowledge the request within two business days, review it within five, and pay an approved refund within fifteen business days, back to the original payment method. Nothing here limits your statutory rights.

Handover includes a recorded walkthrough of running the store, and Standard and Premium add a live training session. As on our WooCommerce development page, we stay on for 30 days after handover to answer questions. WooCommerce, WordPress and plugins need regular updates after that, so ongoing care is a separate monthly plan through our website maintenance service, or your own team can take it over.