What bespoke software means The same six steps, run through two kinds of software Off the shelf Your process, six steps Quote Approve Schedule Deliver Invoice Report unused featureunused featureunused featureunused featureFeatures you pay for and never use Spreadsheets fill the steps the product skips Off the shelf: you adapt to the product Bespoke Your process, six steps Quote Approve Schedule Deliver Invoice Report unused featureunused featureunused featureunused featureFeatures you pay for and never use Every step has its own part, and nothing is unused Bespoke: the software adapts to your process More cost up front, and upkeep every year Animation: a packaged product with unused features and gaps filled by spreadsheets, beside bespoke software whose parts fit the process and close the gaps